Where can we purchase items if we live in Portland?
I am happy to offer local pickup or curbside pickup. For folks who live in Oregon, this option will automatically show up during checkout. If you're visiting from out of state or something like that, contact me and I can make sure you aren't charged for shipping.
You can also just come visit my Roots & Crowns brick & mortar shop!
I'm located at 1812 NW 24th Avenue, right beside Dragonfly Coffee Shop. Check Google Maps for hours!
This is the way local pick up works:
You place an order.
Once you choose this option, you cannot change your
preference! I will send you an email once your order is ready for pickup.
You can assume your order will be ready for pickup three days after you order. For example, if you order at 2 p.m. on a Friday, your order should be waiting for you by 2 p.m. on Monday.
What happens if my order says it was delivered and I can't find it?
Honestly, this is the hardest part of my job. Unfortunately stoop-theft is a big issue in a lot of places these days. But unfortunately, as a tiny businesses I cannot assume responsibility for replacing items. Once I do my part in packaging up your order and sending it out, it is out of my hands. Most packages do have insurance, but that only works if a parcel totally disappears or is damaged. If the USPS does their job and scans the package in as delivered to your stated address, they likely can't do much to help. Please discuss the parcel in question with your postal worker or visit your local post office to discuss the matter, and keep me updated. But please understand, that I can't go around replacing lost or stolen packages if I did everything in my power to get what you ordered to you!
What happens if my order arrives damaged?
Most orders (if they are sent priority mail) have some amount of insurance. If your order was sent via priority mail, I can file a claim about the damaged item, ONLY if you send me photographic evidence of the damage. Once I submit the claim it can take a while, but as soon as the USPS makes their decision and (hopefully) reimburses me, I can extend that to you via store credit.
What is your return policy?
Due to the highly specific and small-batch nature of my work, I cannot offer returns or exchanges of any kind. In the rare event of you not totally enjoying what you got, hopefully you can gift it to someone who would!
We want to stock Roots & Crowns products in our shop! Do you do offer wholesale?
I just started opening my apothecary up to stockists. Please email me at firstname.lastname@example.org to inquire about becoming one.
Where do you get your ingredients from?
The Pacific Northwest is abundant in plants that I use in my medicine, but I obviously cannot forage them all myself! Additionally, foraging etiquette is important to follow, and if everyone started foraging from our wild places, we would be in trouble. That being said, what I cannot harvest on my own, I purchase from places that focus on organic, ethical harvesting practices. This goes for the essential oils I use, as well.
How did you get into herbalism?
I like to say that the root of my interest in herbalism is from Free Willy, when Uncle Luke collected plants from the woods and chanted as he made medicine in a mortar & pestle to save the killer whale! The truth is, I've always felt connected to the plants, "weeds", & trees around me. I remember being a little girl and ruining books by collecting "weeds" and rocks and trying to save them all. More recently, as I studied permaculture, forest gardening, and sustainability education, I kept being drawn back to working with herbs. So now, this is what I do! I consider the practice of herbalism to be a holistic act of resistance- against many corrupt aspects of our society. I wrote my entire graduate school thesis about how starting Roots & Crowns has helped me reclaim the ecological-spiritual roots of my Jewish heritage.
I'm interested in getting into herbalism and learning more about plant medicine, what do you recommend?
This is a question I get ALL the time. Unfortunately I don't have much advice beyond a resounding "yes! do it! follow your nose and gut to teachers/books/plants that call out to you!" I don't have particular recommendations for herbalism schools or programs, but there is a wealth of material and resources out there. Herbalism teachers/authors I love include Matthew Wood, 7Song, Paul Bergner, Elise Krohn, and obviously Rosemary Gladstar. They all have books and/or websites! Basically start reading, explore programs near you and trust your instincts about who feels like a good match for a teacher for you! Also, Milla of The Woman Who Married a Bear has a wonderful blog post with a whole list of books that she recommends. It might be helpful to you!